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These are difficult times. Every business has in some way been impacted by the global pandemic. Understandably individuals; from the most inexperienced employee, fresh into the workforce, to the most tried tested CEO is under pressure, many extremely worried about the future. Difficult decisions are being made in every household not just across a nation […]
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Customer Service Skills training – What is the point? Let’s start with an assumption: Every business owner/CEO/MD/manager understands that ultimately their success is down to a good customer experience. This assumption is like us all understanding that physical fitness is fundamental to good health and wellbeing. We all want our businesses to be successful and we all […]